We understand that document verification and showing your face may seem like an extra step, but it's crucial for the security and reliability of our services. Here are some important reasons why we require document and face verification:

1. Safeguarding Your Account: By verifying your document and face, we add an additional level of protection to your account. It reduces the likelihood of someone else gaining unauthorized access to your personal information and funds, ensuring that your account remains secure.

2. Preventing Fraud: Verifying your document and showing your face helps us prevent fraudulent activities, such as identity theft, money laundering, and unauthorized account access. It adds an extra layer of security to protect you and other customers from potential risks.

3. Complying with Regulations: As a financial institution, we must comply with Know Your Customer (KYC) regulations and Anti-Money Laundering (AML) laws. Document and face verification are necessary to meet these regulatory requirements and maintain the integrity of our platform.

To verify your document, such as your residence card, we utilize a secure and reliable tool called LiquidInc. This tool is seamlessly integrated into the GIG-A app, simplifying the verification process for you. Here's an overview of how it works:

1. Open the GIG-A App: Launch the GIG-A app on your phone and navigate to the document verification section.

2. Capture Your Document: Use your phone's camera to take a clear and legible picture of your residence card. Make sure all the relevant information is visible and matches what you have entered in the data fields.

3. Submit the Image: Once you've captured the image, upload it through the app. Our system will securely process the image and verify the authenticity of the document, ensuring that the provided information matches what you've entered.

4. Await Confirmation: The verification process may take a few moments. Please be patient while our system checks the document against relevant databases to ensure its validity and accuracy.

5. Document verification Complete: Once the verification is successful, you will receive a confirmation message within the app. You can then proceed to use our services securely, knowing that your document information is accurately recorded.

Face verification is another essential step in ensuring the integrity of your account. It helps us confirm that the person accessing the account is the legitimate owner. Here's how the face verification process works:

1. Activate Face Verification: Within the GIG-A app, navigate to the face verification section and follow the provided instructions.

2. Align Your Face: The app will guide you to position your face within the designated frame on the screen. Ensure that your face is well-lit and clearly visible.

3. Capture Your Face: Once aligned, the app will prompt you to capture your face. Follow the on-screen instructions to complete this step.

4. Facial Recognition: Our advanced facial recognition technology will analyze the image or video clip you provided. It compares your facial features with those previously registered to verify your identity.

5. Verification Complete: After analyzing the captured data, the system will provide a verification result within the app. If successful, you will be able to access our services securely

By using selfie ID verification during the customer onboarding process, we are able to add an extra layer of security to our system. This enables us to maintain the safety and security of our customers' accounts.