We understand that experiencing an identity verification failure can be frustrating. In this short FAQ article, we'll explain the common reasons for identity verification failures and provide guidance on how to resubmit your application successfully.
Why did my identity verification fail?
A: The most common reasons for identity verification failures include:
Incomplete or incorrect information provided
Poor-quality identification documents or selfie pictures
Inconsistencies between the information on your ID and the information submitted in your application
What should I do after my identity verification fails?
A: You should have received an email from support@gigabank.jp detailing the reason for your verification failure. Please check your email and follow the instructions provided to address the issue.
How can I resubmit my application?
A: To resubmit your application, follow these steps:
Edit and correct the sections as needed, ensuring that all information is accurate and complete.
Please pay special attention to any Japanese name or address that was usually incorrectly entered.
For assistance with the verification of your pictures taken, we recommend reading the following articles: How do I take a selfie for verification? and How to take a picture of my ID document?
Submit your updated application and await further instructions.
For more detailed information on how to resubmit your application, please refer to our article "How to Resubmit My Application?" for more detail
If you have any difficulty, please contact customer support at support@gigabank.jp or Chat with Us function on our app. Our team is always ready to assist you with any issues you may encounter during the resubmission process.