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I am not receiving a verification code via text message.
I am not receiving a verification code via text message.

My OTP has not come to my phone by SMS

Tina Nguyen avatar
Written by Tina Nguyen
Updated over a week ago

A text message will be sent to your registered phone number.
If you are not receiving the code please check the following:
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1. Have you entered the correct phone number?


2. Is your phone connected to both WIFI and mobile network? Has airplane mode been turned off?


3. Are you using a functional Japanese phone number?


4. If you are still not receiving the message, please try again in 10 minutes.


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Find out more about One-time Passwords (OTP) here.
Please reach out to our support team if you may require additional help.

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