For our FAQ, you can look for it by going to your My Profile page, then the General section, and tap on Get Help.
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For emergencies or if the inquiries you are looking for are not in the Get Help, please contact our Customer Support by going to your My Profile page, then the General section, and tapping on Chat with us.

In case you cannot access the app to chat with us and need help, please email us at support@gigabank.jp