It can sometimes happen, that sender data does not automatically come through to us, from the sender bank.
In this case, we can reach out to them and ask for manual clarification about the sender.
โ
For this please tap on the 'Something wrong?' button on the transaction in question and reach out to our support team. It may take a day or two for us to get the information back from our banking partner.
I don't know the sender.
Written by Tina Nguyen
Updated over a week ago