Transfers should arrive within 1 business day. However, there can be a few reasons why your transfer may be delayed. Here are some steps you can take to resolve the issue:
Contact your friend and ask for the details of the transaction, including the amount transferred, the time, the number, the recipient, and the account number.
Check that the information provided by your friend is correct. It is possible that there may have been a mistake in the account number or other details.
Note that in Japan, different banks may have different formatting requirements for inputting transfer details. It is possible that your friend's bank may have a specific format that needs to be followed. You can find more Why did my transfer fail?
If everything appears correct, please contact our customer support team for further assistance.
If you have any further questions or concerns, please don't hesitate to contact us.