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All CollectionsSending moneyWhere is my money?
I've sent a transfer, but the money has not arrived yet.
I've sent a transfer, but the money has not arrived yet.
Tina Nguyen avatar
Written by Tina Nguyen
Updated over a week ago

It can take up to 2 working days for the money to arrive. If it's been less than that please give it some more time.
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You can check the transaction status by tapping on it in Recent transactions.
Then, you can see the status in the Transaction details.
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If it has been in Pending status for a few days, please check your messages from GIG-A, we may need extra info from you. If the transaction is in Sent status, but it has been over 2 business days and the money still has not arrived, please get in touch with us.
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Please reach out to our support team with your transaction number which you can find in the Transaction details.

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