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How do I report an issue with the app?
How do I report an issue with the app?

Bug feedback report

Tina Nguyen avatar
Written by Tina Nguyen
Updated over a week ago

In case you need help or want to give us feedback, report a bug

  1. Please contact GIG-A customer support at support@gigabank.jp directly if you have any trouble or feedback. We greatly appreciate your feedback so we can improve our product to give you the best experience.

  2. Please attach a screen recording of your issue so we can best find out where you need help. If it is not possible to take a screen recording, please take screenshots leading up to the issue and send them to us.

  3. When sending your report, please include the following information:

    • Your phone model (Samsung Galaxy S23, Sony Xperia 1 IV, etc)

    • Your Android version (Android 12, Android 13, etc)

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